Cancellation policy: We would request you to cancel the reservations 72 hours prior to arrival to avoid 01-night penalty charges, No- Show reservation will incur 01-night charge plus applicable taxes as penalty charges.
Please note these term and condition not applicable on BLACK OUT DATES & PERIOD.
Note: In light of the current situation, the hotel has implemented precautionary hygiene measures across our hotels based on instructions received from the Ministry of Health and Family Welfare on the guidelines for prevention of transmission of the COVID-19 virus. “As per the recent directives received from the Government of INDIA, All guests originating or arriving from Maharashtra and Kerala are Mandated to carry a Negative Covid RT-PCR report which has been conducted within 72 hours of their travelling to Uttar Pradesh. A copy of the report has to be submitted at the hotel at the time of arrival on mandatory basis”.
Swimming pool is closed till further notice.
We would also like to inform you that as per guidelines received from the Ministry of Health and Family welfare and subsequent guidelines received from local administration the following restrictions are to be followed by all guests.
In keeping with our heightened security procedures, we request all guests share their Photo ID’S mentioned below at least 24 Hours In advance of arrival and to carry a photo-identity to present at check-in. Foreign nationals are required to present their Passport and valid visa. Indian nationals can present any one of the following: Passport, Driving License, Voter ID card, Aadhaar card or Bank Pass Book with Photograph.
Standard Check OF Hotels is 14.00 Hrs and Check out time is 12.00 Noon.
* Rates are subject to change & hotels are subject to availability
* 100% Retention will be charged on complete package
* We will send the strong request to hotel to provide king size bed / twin bedded room / Adjoining rooms / interconnected rooms / Smoking / Non – Smoking / higher floor , but don’t take this email as guarantee as all listed special requests are subject to availability at the time of check In.
*For reasons beyond our control sometimes some activities may not be available.
*Please bring your own towels and costumes for pool use.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
60 days prior to arrival: 10% of the Tour / service cost
45 days prior to arrival: 20% of the Tour / service cost
15 days prior to arrival: 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).
Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
It refers to the minimum number of persons to be paid for. In case the actual number of attendees on the day of event is less than the MG, there will be no refund of any kind because the preparations for the event have been made by the Event Organizer according to the MG. The Guest is allowed to bring only 10% more persons than the MG on extra payment basis.
Please note: in case the number exceeds more than 10% of MG, food / Room may run short. You are, therefore; advised to increase the MG at least 21 days prior to the event with payment.
order to confirm the Event or Group on guarantee basis, we request you to kindly process the token advance of 90% & Balance amount within 7 days from the Check out or event date. The payments can be made by Bank Transfer or Cheque
|CHEQUE /DD TO BE DRAWN IN FAVOUR OF: – SUGO INDIA TRAVEL SERVICES PRIVATE LIMITED|
|BANK NAME – ICICI BANK LTD, A/C NO – 325405500138, CROSSING REPUBLIK – GHAZIABAD|
|IFSC CODE – ICIC0003254|
As conveyed to your organization in our earlier communication, should your company wish to claim Input Tax Credit on our invoices, please ensure that the relevant GSTIN number along with the appropriate invoicing details are communicated to us at the time of booking. It is important to note that the procedure set by the GST Network require us to upload invoice with GSTIN numbers prior to check out or event dates. We may not be able to amend invoices after check out or event dates.
The Users availing services from SUGO INDIA shall be considered and reckoned to have read, understood and accepted the terms and conditions. Liabilities of SUGO INDIA shall be restricted to the scope of this agreement.
The User agrees that use of the services is at their sole risk to the extent that SUGO INDIA acts only as a booking agent on behalf of third-party service providers, and therefore, all services provided, shall be subject to “as is” and “as available” basis and shall be governed by the terms and conditions under which these services are provided by service providers. Further, SUGO INDIA shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers.
The user agrees that there can be “Force Majeure” circumstances accruing out of acts of God, fire, weather, labour unrest, insolvency, operational and technical issues, etc. resulting in the service providers such as airlines, hotels, transportation providers etc being not able to honour confirmed bookings. In such an event SUGO INDIA shall not be responsible and shall have the right to change a schedule, booking itinerary in the interest of safety, comfort and general well-being of the user.
SUGO INDIA, hereby, disclaims any implied warranties imputed by the laws of any jurisdiction or country and considers itself subject to the jurisdiction only of the courts of NCR of Delhi, India.